SHIPPING & RETURNS

Shipping Policy

 

Standard Delivery. 

We currently deliver to UK Mainland only. Delivery days are Tuesday & Friday. Orders before Wednesday midnight will be delivered the following Friday. Orders before Monday midnight will be delivered the following Tuesday. If you need any help or have any questions please email info@bonebrothbros.co.uk

 

Refrigerate immediately

Our broths are chilled products and must be refrigerated immediately on arrival.

 

Shelf life

All broths are delivered with 28 days to Best Before date.

 

Return & Exchange Policy

Thanks for purchasing our products at Bonebrothbrothers Ltd operated by Bonebrothbrothers Ltd.
 

In the unlikely event that your order arrives damaged?

We try our hardest to ensure each delivery goes out in perfect condition, if your delivery hasn’t arrived as expected, please take a photo and contact us as soon as possible with a phone number that we can reach you on. All opened cases will be resolved. 

 

Missing orders?

If your order doesn't arrive, we will do our best to work with our courier provider to track it and investigate what has happened. Providing a safe and accurate place for deliveries if you are not in is very important  because we cannot refund you if the order goes missing due to poor information provided at checkout.


After the 14-day period you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product in the first two weeks after your purchase.  

If you have any additional questions or would like to request a refund, feel free to contact us - info@bonebothbros.co.uk.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments